Each of our pieces are hand crafted and are one of a kind. Our products are made to be used and loved. They are dishwasher and microwave safe however we recommend hand washing. Due to the fragility of some of our pieces we do not allow returns given the additional risk of breakage during travel. Although our pieces are final sale, if there are any structural issues with your product upon arrival we will replace your product free of charge. We will gladly accept returns and exchanges within our 30 day policy. Please email us at ariell@aprillseventh.com and we will get back to you as soon as possible. Thank you for your interest in shopping with us!